Hotel Reservations - Coordinator

Job description

About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.


About the Business
Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry free.


About the Role

Reporting to the Reservation Lead based in Zurich, the Hotel Reservations Coordinator, based in Zagreb, will support Swiss market by confirming hotels within the agreed specifications (e.g., Budget, Quality, Deadlines) maintaining a constant relationship with sales, procurement, and local suppliers.


Key Responsibilities

  •  Deliver effective, high-level service to the group’s sales teams, confirming reservations within deadline and maximising profit via the booking system.
  • Prioritize the list of upcoming tours and check regular updates for the same.
  • Streaming the business to certain suppliers as per Company strategy.
  • Negotiate rates, supplements, prepayments, and cancellation policies with suppliers.


Job requirements

To Succeed in the Role, You Should Have:

  • Professional hotel and tourism qualification or working experience in the travel or hotel industry.
  • Fluency in English with a second European language, preferably German, French, or Italian.
  • Ability to communicate on all levels and in a multi-cultural environment.
  • Excellent problem-solving skills.
  • Ability to prioritize and qualify work.
  • Proven ability to negotiate.
  • Proficient in all Microsoft programmes.


We Are Looking for a Person With:

  • Excellent attention to detail.
  • Good communication skills.
  • Team player.
  • Critical thinking.


What We Offer:

  • Opportunity to work in an international environment.
  • Diverse & Inclusive culture.
  • Learning and training opportunities for growth.
  • Dedicated Employee Engagement Activities.
  • Flexible & Remote Working.