Hotel Reservation Coordinator

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, JapanSpecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruiser.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

Reporting to the Hotel Reservation Lead in Madrid, the Hotel Reservations Coordinator, will support Iberia market by confirming hotels within the agreed specifications (e.g., Budget, Quality, Deadlines) maintaining a constant relationship with sales, procurement, and local suppliers.

Key Responsibilities

• Ensure the delivery a high level of service to the Groups Sales teams, confirming reservations within deadline and maximizing profit via the TDS, DOS internal systems.

• Ensure daily priorities, as defined by the supervisor or manager, are cleared each day.

• Prioritize business to properties according to purchasing strategy – hotels with partner agreement and group allocation. Optimize the usage of the web booking tool and the web booking tool light.

• Maximization of profit both at initial booking stage and by renegotiation to optimize profit closer to arrival.

• Regular professional communication to sales to ensure they are informed of potential problems at an early stage and suitable solutions are found. Respond to all sales communication in a timely manner.

• Must build and share commercial awareness, both of the hotel product within territory and the needs of the diverse range of KT source markets to be equipped to pass their knowledge on to sales teams through sound professional advice when confirming group requests or offering solutions to problem bookings.

• Build and maintain good working relationships with suppliers and preferred partners.

• To fulfil any other special duty, as required by reservations management, outside the normal routine but within the overall scope of the position.

• Occasional attendance at trade fairs and other industry events as appropriate.

• To comply with all legal, HR, health & safety and fire regulations and all company policies and procedures.

To Succeed in the Role, You Should Have:

• Professional hotel and tourism qualification or working experience in the travel or hotel industry.

• Fluency in English and Spanish, any other additional language will be much appreciated.

• Ability to communicate on all levels and in a multi-cultural environment.

• Excellent problem-solving skills.

• Ability to prioritize and qualify work

• Proven ability to negotiate

• Proficient in all Microsoft Apps

We Are Looking for a Person With:

• Teamwork and collaboration - Collaborate constructively by sharing knowledge, experience and information to reach consensus and organizational goals; includes showing respect and confidence within the team.

• Quality and commitment - Continually demonstrate a commitment for ensuring that our services and products are delivered to high standards of quality and accuracy, which are appropriate and fit for purpose, to meet the demands of our customers.

• Communicating - Communicating and presenting in a clear, precise and structured way –listening and building relationships with internal and external stakeholders.

• Delivering Results - Continuously delivering on commitments, striving to make improvements to systems, processes or setting goals

What We Offer:

• Opportunity to work in an international environment.

• Diverse & Inclusive culture.

• Learning and training opportunities for growth.

• Dedicated Employee Engagement Activities.

• Flexible & Remote Working.