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Specialist Tour Coordinator

  • Frankfurt, Hessen, Germany
Destination Management

Company Information & Job Details

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business 

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

As Specialist Tour Coordinator, you manage the full life cycle of Specialist Tours including MICE, technical visits and direct sales in Germany and Austria. You deliver a first class handling with a strong focus on revenue, customer satisfaction, and high quality. 

Job Requirements

Key Responsibilities

  • Manage and operate specialist tours across Germany and Austria
  • End to end handling including quotation support, itinerary preparation and itinerary check
  • Tour planning including revenue control and efficient supplier choosing
  • Sourcing venues according to client requirements, destination specifics and budget
  • Create new products and bring novelty and creativity in the offer
  • Prepare and confirm bookings for all ground services supplier categories, including special arrangements for incentive tours such as gala dinners and team building activities.
  • Attend inspections & client meetings and provide onsite support for key MICE groups where necessary, upselling extra services and products
  • Technical visit request handling, and building/maintaining internal database of projects and contacts
  • Source high end/niche products, negotiate & collect rebates and commissions
  • Process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients.
  • Investigate and resolve service complaints

To Succeed in the Role, You Should Have:

  • Commercially minded and sales driven
  • Proven ability to build strong customer and supplier relationships
  • Accuracy and attention to detail
  • Ability to multitask and keep to strict deadlines
  • Strong planning and time management skills
  • Entrepreneurial and creative approach

We Are Looking for a Person With:

  • Experience in the MICE / hospitality industry, ground handling operations of advantage
  • Destination knowledge of Germany and Austria
  • Strong negotiation skills.
  • Fluency in German and English.
  • Knowledge of source markets (Asian, European or American) of advantage.

What We Offer:

  • Interesting and variable full time office job (hybrid working possibility).
  • Fun and supportive international team across countries.
  • Different training and self-development activities.
  • Career development possibilities.

  • Frankfurt, Hessen, Germany
Destination Management