Hotel Reservation Agent

Job description

YOUR ROLE

As Hotel Reservation Agent you Maintain a comprehensive efficient processing of accommodation bookings for Asian business.

 

YOUR TEAM

You will be part of our Hotel Reservation Team in Budapest, report to the Hotel Reservation Supervisors and Manager.

 

KEY RESPONSIBILITIES

Hotel Booking for series and charter tours

  • Identify on a daily basis the priority of pending bookings
  • Communication of booking updates on a regular basis to the purchasing manager
  • Best possible conditions for all bookings
  • Confirm and send out clear information about hotel conditions to the sales offices
  • Update the operation system with all the relevant rates and information
  • Report hotel complaints and problems to the managers
  • Establish best possible relations with reservation departments in hotels
  • Bookings for site inspection – study tour – promotional groups

Revenue management & development

  • Confirming group bookings and series within the budgets required, in written
  • Ensure best conditions and rates in line with the guidelines agreed upon by the local purchasing units
  • Support the purchasing managers to obtain additional override commission deals with key suppliers
  • Maintain a high on-budget confirmation ratio, increase revenue performance
  • Support the purchasing team with all the hotel related information

Representing the company whenever needed, in the form of meeting with hotels, dinners/lunches, accompany clients on study tours, hotel visits etc.

 

Requirements

TO SUCCEED IN THE ROLE YOU SHOULD HAVE

  • Proficiency with Microsoft Word, Excel, Power Point
  • Solid computer skills (Internet Browser)
  • Experience in tourism, travel industry
  • English language skills, both oral and written

WE ARE LOOKING FOR A PERSON WITH

  • Excellent communication skills, both oral and written
  • Precise and proactive personality
  • Strong problem solving skills
  • Good time management skills, especially during high season
  • Ability meeting deadlines