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Director of DMC UK + Benelux (General Manager)

  • Hybrid
    • London, England, United Kingdom

Company Information & Job Details

About Kuoni Tumlare

 

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape

 

About the Role

We're Hiring: General Manager / Director – DMC UK & Benelux (Leisure & MICE)

 

We are on an exciting growth journey and in a period of expansion and development. The role would suit a visionary and entrepreneurial person who can drive us to our goal of being the leading DMC for UK + Benelux.

 

Reporting to the COO and working closely with other Leadership Team members you will drive the company strategy across functions and have full P&L responsibility for your area.

 

The position expects a sustainable balance between strategic thinking and operational capability and entrepreneurship.  Travel is required as is networking outside working hours

Key Responsibilities

 

  • Leading directly 6 Managers who report directly to you, with a total team size 70 underneath. Spread across: Hotel Procurement & Hotel Reservation, Operations, Destination Management (Product & Quotation), Customer Service, Direct Sales (i.e. domestic, markets where we don’t have a Sales structure), MICE (dominantly Incentive & Meeting & Events)

  • Leverage your strong internal relationships with HR, Finance, IT and support offices and work collaboratively with departments across Europe

  • Manage and drive relationships with direct clients, suppliers, sales offices, tourism organizations and travel associations

 

Operations (Destination Management & Customer Service)

 

  • Responsibility for the operational excellence in destination and for the service quality delivered by the local office

  • Secure optimal spread of tasks in the local office and streamlining of work processes and routines

  • Overall responsibility for service level agreements with sales

  • Monitoring Operations KPI’s in terms of speed, fulfilment quality and deadline

  • Overall responsible for customer service setup during office hours

  • Communicate with clients, representing the destination, meet & greet of key customers and clients

  • Fully aware of complaint issues and ratio (KPI’s) and take measures to avoid any complaints

 

Procurement Hotel & Product development

 

  • Responsible to applying the company’s market-leading hotel & Destination service procurement strategy (right product, right price, right collaboration)

  • Align Sales’ expectation (demand side) with destination trends (supply side) to maintain a competitive product portfolio

  • Ensure sufficient hotel inventories for all source markets requirements and in line with seasonal needs

  • Ensure rate competitiveness & sufficient hotel & Destination service portfolio (in line with market rates and demand and set KPI targets) and give corrective measures

  • Monitor market trends and product innovation and reflect in product development in close cooperation with the Sales & Destination Management team

  • Ensure destination and product knowledge will be transferred to all stakeholders (Sales / Hotels Reservation / Operations)

  • Ensure your area offers special / exclusive agreements with key suppliers

  • Provide realistic additional revenue targets such preferred partnership agreements with individual partners, National Tourist offices or Regional offices overrides, commissions and rebates

  • Ensure all business activities and employees comply with relevant financial, legislative, legal demands and ethical standards of the organisation

  • Control and monitor contracting deadlines

 

Management (HR / Finance / others)

 

  • Manage and build up a high performing team and regularly hold meetings to ensure a strong office team spirit with open communication and exchange

  • Define strong MBO who support the overall company strategy and values

  • Ensure staff trainings, development of key talents and mentoring your team

  • Reward outstanding performance and hold a fair and balanced salary policy in line with financial budget

  • Workload control, vacation planning and assigning accountabilities

  • Increase team effectiveness by recruiting, selecting, orientating, training, coaching, counselling and disciplining team members, communicating values, strategies and objectives

  • Budgeting (monthly) Managing business pipeline and regular forecasting in close cooperation with Finance is required

  • Constantly control overall profitability GOP and Operating Profit of the destination via internal Business Intelligence System (BIS)

Job Requirements

To Succeed in the Role, You Should Have:

 

  • Total experience of 15+ years in travel industry is ideal. With a minimum 5-7 years of experience in a senior management position (ideally in a hospitality or international travel industry, including Asia, Japan, and European & USA market) or DMC background

  • Well connected to the UK and preferabley Benelux travel trade (Travel Agency, NTO (i.e. Visit Britain), Tourism region, Hotels, excursion and attractions)

  • Sales skills or experience dealing with customers (agencies or corporate companies)

  • Strong communication skills (written / spoken) in English at business level

  • Proven ability to work effectively for one of the largest travel company in the world, achieving objectives through personal leadership

  • Experience in business transformation, integrations and change management

  • Effectively build relationship at senior levels (LT) and manage external as well internal resources

  • Strong delivery focus and a proven track record of implementing workable solutions

  • Experience in managing large international teams effectively with the ability to inspire, energize and motivate

  • IT proficiency including good working knowledge of Microsoft Office (focus on data analysis in Excel and management reporting in PowerPoint)

What We Offer:

  • Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.

  • Stability: 100 Years at the top of our field and still pushing into new territory

  • Progression: We reward high performers and look to promote key talent internally

  • Learning and Development opportunities for growth and Upskilling

  • A Supportive Management Culture and autonomous working environment

  • Company Wide Bonus Scheme

  • Dedicated Employee Engagement Activities

  • Flexible & Hybrid Working

  • Annual Awards and Recognition for high Performers

  • Friendly and Collaborative work environment

Hybrid
  • London, England, United Kingdom

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