Destination Project Manager

About Kuoni Tumlare

Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.

About the Business / Function

Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

The purpose of the function “Destination Project Manager” is to have the responsibility of all activities of Destination Management, MICE & Specialized biz operations in the given area/region, this including marketing, promotion, sales activities & product development, acting as the advisor being the destination expert. This position also entails end to end event/project management and manage the full scope of own events, from answering the client request/brief with the best tailored proposal to financial reconciliation. This needs to be done with strong commitment to the company and its policies

You Will be:

• Checking itineraries and services quoted by sales to ensure feasibility and making suggestions where necessary to maximize contribution to margin
• Control cost and optimize profit.
• Ensure all business activities comply with relevant financial, industry compliance, legislative, legal demands, and ethical standards of the organization.
• Planning, budgeting, conception, organization, and completion of the project.
• Correspondence (answering questions, booking services, managing payment…) during the preparation phase.
• Keeping track of and reporting on project progress
• Provide active and ongoing support and knowledge transfer to the Company´s sales organizations,
• Deliver on teams agreed SLA´s
• Investigate and resolve service complaints on own projects
• Creating and ongoing support of your destination marketing toolkit, through tools and unique selling points for the end clients and for Sales to use
• Assist in building a network of key relationships within your destination
• Coordinate destination strategy discussions with Sales and Procurement
• Upselling and distribution of new destination itineraries and activities
• Attend and lead inspections, FAM trips & client meetings, be on-site/available during key event days (defined together with the line manager)
• Supplier management & procurement support to maximize value creation
• Comply with company standards and use all in-house IT tools effectively
• Support enrollment of suppliers onto company online working systems (e.g., Partners, BaVel etc.)
• Undertake project work as required by management.

To Succeed in the Role, You should have :

• Experience in Tourism, Event Management or DMC field at least 2 years
• Fluent in English and Czech. Written and verbal language skills are essential.
• Knowledge of MS Office Programs, Excel, PowerPoint, Outlook mainly
• Customer focus, confident and polite attitude
• Ability detecting and preventing issues, problem solving.
• Excellent ability to communicate, liaise, negotiate and influence decision makers both internally and externally.
• Ability to work effectively in a complex, diverse and changing environment.
• Geographic knowledge of the Czech Republic.

• Organized, pragmatic and flexible.
• Able to handle long and short-term multiple tasks, whilst working in a fast-paced environment
• Good presentation skills
• Ability to run different projects at the same time,
• Creativity, out-of-the-box thinking ability, proactive approach,
• Good presentation skills
• Excellent organizational skills

What We Offer:

• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
• Stability: 100 Years at the top of our field and still pushing into new territory
• Progression: We reward high performers and look to promote key talent internally
• Learning and Development opportunities for growth and Upskilling
• A Supportive Management Culture and autonomous working environment
• Company Wide Bonus Scheme
• Dedicated Employee Engagement Activities
• Flexible & Hybrid Working
• Annual Awards and Recognition for high Performers
• Friendly and Collaborative work environment