Customer Services Coordinator

Our Company

Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.

• Handle all incoming calls for customers travelling within the Company’s territories

• Act as an emergency response team and provide support to tour leaders/clients during any unexpected crisis situations that may arise.

• To process and confirm all service bookings efficiently and accurately, paying attention to any special requirements of the clients.

• Manage and operate tours, including itinerary and revenue checks.

• Check itineraries to make sure smooth running of tours and itinerary feasibility as/when required.

• Monitor/Spot check the quality of suppliers through services provided.

• Provide clear, detailed reports/presentations following interaction with clients and/or other inspections and spot checks etc

• Provide support to the business by gathering market trends, new products and local destination information as well as providing feedback and suggestions.

• Meet/Greet clients/tour leaders during and outside office hours as/when require.

• Attend tours, inspections, or provide onsite inspection/support if/when required during and outside office hours.

• Business trips (within and EMEA and possibly to sales offices) are required

• Carry an emergency after-hours mobile phone if / when required

• Any other ad-hoc duties, such as general operations, administrative or co-ordination tasks as required.

• Provide support and/or cover for other departments when needed

• Comply with company standards and use all in-house IT tools effectively

• Undertake project work as required by management

What we offer:

• Global Brand: Opportunity to work in an international environment

• Stability: 100 Years at the top of our field and still pushing into new territory

• Progression: We reward high performers and look to promote key talent internally

• Learning and Development opportunities for growth and Upskilling

• A Supportive and Approachable Management Culture and autonomous working environment

• Company Wide Bonus Scheme

• Dedicated Employee Engagement Activities

• Flexible & Hybrid Working

• Annual Awards and Recognition for high Performers

• Friendly and Collaborative work environment