Customer Service Coordinator (Japanese Speaking)

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

We are currently looking for a Japanese Speaking Customer Service Coordinator, who will work in our Rome office.

We are currently looking for a dynamic and travel-passionate individual to join our team and help ensure seamless experiences for our customers. You will support in confirming service bookings with our suppliers, handle calls, emails, and chats, and provide support to partners and to our Operations teams. Working in an international environment, you will collaborate with different teams and adapt to ever-changing situations.

Key Activities

• Gain proficiency on company systems, to cooperate with Operations and Customer Service teams; 

• Provide support in creating and confirming services reservations with our suppliers, in order to provide our customers with a great holiday experience; 

• Answer phone calls, emails and chat messages on different systems, to help other departments or third parties involved;

• Support suppliers and relevant people in charge on the road with our customers, to solve issues and grant a smooth experience for everyone;

• Be ready to act as a team player, showing the flexibility to adapt in multiple circumstances, working with different teams and helping in emergency situations; 

Role Requirements

• Be able to prioritize and multitask in a fast-paced environment

• Be a team-player

• Be able to identify problems

• Fluent in Japanese, English and Italian, written and verbal language skills

• Computer skills in Microsoft Office 

• Strong interest in the travel and tourism industry

• Good communication and interpersonal skills

• Ability to adapt to a fast-paced and dynamic work environment

• Enthusiastic and eager to learn

What We Offer:

• Global Brand: Opportunity to work in an international environment.

• Stability: 100 Years at the top of our field and still pushing into new territory

• Progression: We reward high performers and look to promote key talent internally

• Learning and Development opportunities for growth and Upskilling

• A Supportive Management Culture and autonomous working environment

• Company Wide Bonus Scheme

• Dedicated Employee Engagement Activities

• Flexible & Hybrid Working (after passing the probation period established by National Contract)

• Annual Awards and Recognition for high Performers

• Friendly and Collaborative work environment