Contract Manager- Destination Services

About Kuoni Tumlare:

Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.

About the Role:

As Procurement Manager Destination Services (DS), you are responsible for the procurement of a land services for Balkan countries (restaurants, tourist attractions, guides, transport companies and others). You build strong relationships with suppliers, tourism organization and industry partners to consistently deliver products that are suitable for our worldwide customer base. You negotiate rates & conditions in line with market demand. You hold a sustainable balance between strategic thinking and operational capability.

As Procurement Manager DS, you will:

• Report to the Country Manager Croatia

• Coordinate & work closely with the peers and other departments Heads (Operation and destination management)

• Align with and support the operation team in Zagreb and help promote products and new partners internally & externally.

• Further build and maintain good internal relationships with a broad range of stakeholders including Accounting, worldwide Sales Team and Operation Teams

• Contract Land services applying the company’s market-leading procurement strategy and guidelines.

• Full understanding of various systems usages

• Ensure rate competitiveness of your portfolio (in line with market rates and set KPI targets) and take corrective measures in coordination with your supervisor.

• Reach special / exclusive agreements with key suppliers (override deals, marketing contribution)

• Monitor market trends and product innovation and reflect in product development

• Align Sales’ expectation (demand side) with destination trends (supply side) and constantly look for new product ideas and maintain strong relation with key suppliers.

• Participate in local trade shows and related events

• Promote new products towards our Sales Team and regularly setup calls to share destination trends, product ideas and potential new itineraries to promote.

• Ensure destination knowledge transfer to Operations teams and Sales teams

• Promote use of our internal online “partners portal” and e-billing tools

• Build relationship with local tourist offices

• Identify business risks and mitigate them

• Ensure all business activities comply with relevant financial, legislative, legal demands and ethical standards of the organisation

To Succeed in the Role, You Should Have:

• Demonstrable experience in an international procurement, business development, account, or revenue management role, ideally in the hospitality or travel industry

• Strong knowledge of Balkan (cities and countrywide destinations)

• Existing relationship with partners or Source Market background is helpful

• Excellent usage of power point, knowledge of marketing tools is an advantage

• Strong communication skills (written / spoken) in Croatian Native Level (must) & English at business level.

• Strong delivery focus and a proven track record of implementing workable solutions

• IT proficiency including good working knowledge of Microsoft Office (data analysis in Excel and reporting in PowerPoint)

• Solution oriented decision maker with strong business acumen

• Excellent communicator, approachable & good enjoying working in tourism

• Independent worker with positive can-do attitude

• Ability to cope with different levels of stress.

• Team player

What We Offer:

• Global Brand: Opportunity to work in an international environment.

• Stability: 100 Years at the top of our field and still pushing into new territory

• Progression: We reward high performers and look to promote key talent internally

• Learning and Development opportunities for growth and Upskilling

• A Supportive Management Culture and autonomous working environment

• Company Wide Bonus Scheme

• Dedicated Employee Engagement Activities

• Flexible & Hybrid Working

• Annual Awards and Recognition for high Performers

• Friendly and Collaborative work environment