Congress Client Relationship & Business Development Manager Asia

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

The primary purpose of this role is to generate new congress business in Asia by leveraging an established network of associations, congress organizers, PCOs and corporate clients. The successful candidate will have a proven record of converting senior-level relationships into qualified opportunities and confirmed business, with the ability to build an active pipeline immediately

Key Responsibilities

Continuously develop, implement and execute the overall Asia sales strategy and guiding principles to deliver profitable growth throughout the area of responsibility.

•  Activate an established professional network across the Asian association and congress market.

• Build a qualified pipeline within the first 180 days and convert opportunities into confirmed business.

•  Identify and directly approach decision-makers within regional and international associations, congress organizers and relevant corporate organizations.

• Lead the full sales cycle: from prospecting and qualification through proposal development, negotiation and contract signature.

• Deliver agreed targets for qualified leads, new client meetings, proposals, confirmed business, revenue and gross operating profit.

• Represent Kuoni Tumlare Congress at key industry events, association meetings and networking platforms across Asia.

• Maintain accurate ownership, progress and conversion data in the company CRM.

• Conduct research and acquisition of new clients.

• Monitor market and competitor activity, identifying growth areas and drive growth by expanding into new markets and segments

• Supports the inclusion of sustainability within the division’s workflow, including sustainable strategy explanations, references and specific sustainability proposals in commercial presentations and pitches.

•  Proactively identifies business risks and acts promptly to mitigate them/minimize their impact

• Demonstrate and promote thought leadership through displaying and sharing knowledge, expertise and coaching/mentoring others

• Ensure all business activities comply with relevant financial, industry compliance, legislative, legal demands and ethical standards of the organization

• Responsible for the pro-active association marked development in Asia region

• Responsible for planning, coordination and performing sales activities for the assigned area

• Implements strategies and guiding principles with regards to congress sales

• Develops source market knowledge and expertise

• Drives sales and GOP growth

• Responsible for client relationship management, competitor analysis and improving sales quality within the area of responsibility

• Assures optimized and accurate CRM management throughout the organization

• Executes congress industry related market research

To Succeed in the Role, You Should Have:

• Minimum 3-5 years of  business development experience in the Asian congress, association, PCO sector

• Demonstrable track record of winning and converting new congress business in Asia.

• Established senior-level relationships with associations, congress organizers, and relevant corporate decision-makers across key Asian markets.

• Evidence of a current and active professional network capable of generating qualified opportunities shortly after joining.

• Strong understanding of the association congress lifecycle, including bidding, destination selection, PCO services, housing, sponsorship and delegate management.

• Proven ability to manage complex, long-cycle sales opportunities and negotiate high-value contracts.

• Existing visibility and credibility within the Asian congress and association community.

• Fluency in English; proficiency in one or more relevant Asian languages is a strong advantage.

• Willingness to travel extensively across Asia and internationally

• Core Competencies:
  Manage Business:

  Accountability

  Task & Project Management

  Business development

  Marketing

  Congress expertise and proven conversion performance

  Leadership:

  Communicating

  Sales and negotiation

  Customer Orientation: 

  Quality & Service Orientation

  Teamwork & Collaboration

  Cultural Awareness

  Sales and negotiation

What We Offer:

• Opportunity to work in an international environment.

• Diverse & Inclusive culture.

• Learning and training opportunities for growth.

• Dedicated Employee Engagement Activities